Last updated: 19 August 2026
Buzzfox Software Solutions Private Limited (“we”, “us”, “our”) operates the Swway mobile app, the website at https://swway.in, and our related APIs — a marketplace that connects brands with content creators. This policy explains what personal data we collect, why, the basis on which we process it, how we share and protect it, and the rights you have, including under India’s Digital Personal Data Protection Act, 2023 (the “DPDP Act”).
1. Information we collect
Account details. Your mobile number (verified by a one-time code) and email address, and your role (brand or creator).
Profile details. What you choose to publish: display or brand name, photo or logo, bio, city, categories, languages, website, company size, and social handles and follower counts.
Activity. Campaigns you post or apply to, invites, applications, messages, reviews, saved items, and basic in-app interactions.
Connected social stats. If you link a YouTube channel, we read its public subscriber count via the YouTube Data API to show on your profile. We do not access your private account data.
Verification. If you request the verified badge, the live selfie you submit is used only to confirm your identity, is seen only by our review team, is never shown publicly, and is deleted once reviewed — we keep only the record that a decision was made.
Technical data. Device and app information and log data needed to operate, secure and debug the service. On our website we and our providers also use cookies and similar technologies for basic functionality and analytics.
2. How and why we use your data
To operate the marketplace (show your profile to the other side, match brands with creators, deliver messages and notifications, run the features you use); keep the platform safe and prevent fraud, spam and abuse; verify identity when requested; contact you about your account; comply with law; and improve the service.
Legal basis. We process your data on the basis of the consent you give when you create an account and use specific features, to provide the service you asked for, and to meet our legal obligations. You can withdraw consent at any time; this does not affect processing already carried out.
3. What is public and what is private
Your profile — name, photo/logo, bio, city, categories, social handles and stats, and reviews about you — is visible to other users so the marketplace can work. Your mobile number and email address are never shown publicly and are used only for authentication, account recovery, and account-related contact.
Please do not share sensitive personal data — such as Aadhaar or other government-ID numbers, financial account details, or passwords — in your profile or in messages. Swway does not ask for it and does not need it.
4. How we share your data
With other users, as needed for the marketplace; with service providers who process data on our behalf under contract (Google Firebase for authentication and file storage, our hosting and database provider, and the YouTube Data API for stats you sync); for legal and safety reasons; and in a business transfer, subject to this policy. We do not sell your personal data.
5. Where your data is processed
Some providers (such as Google Firebase) may store or process data on servers outside India. Where that happens we take the steps required by applicable law to protect your data.
6. Data retention and deletion
We keep your data while your account is active. You can delete your account any time from Menu → Settings → Delete account, or by emailing teamswway@swway.in from your registered address. See Delete your account for full details. Copies may persist briefly in encrypted backups, and we may retain limited information where the law requires it or to prevent fraud and abuse.
7. Your rights
Subject to applicable law, you can access, correct/update, or delete your personal data, withdraw consent, raise a grievance, and nominate another individual to exercise your rights in the event of death or incapacity (DPDP Act). Use the in-app controls or email teamswway@swway.in. We may verify your identity before acting.
8. Security
Access requires a token issued after your phone number is verified. We use encrypted connections (HTTPS/TLS), restrict server access, and take other reasonable measures. No system is perfectly secure, but we work to protect your data and will notify you and the authorities of a breach as required by law.
9. Children
Swway is intended only for people aged 18 and over. We do not knowingly collect data from anyone under 18.
10. Grievances and contact
For any question, request, or complaint about your data or this policy, contact our Grievance Officer: The Grievance Officer, Buzzfox Software Solutions Private Limited, email teamswway@swway.in. We acknowledge grievances within 24 hours and aim to resolve them within the timelines required by law (and within 30 days for data requests).
11. Changes to this policy
We may update this policy. We will change the “Last updated” date and, for material changes, give more prominent notice. Continuing to use Swway after an update means you accept the revised policy.